Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you", "your", "User") and Innodel Technologies Pvt. Ltd. ("REOS", "we", "our", "us"), a company incorporated under the Companies Act, 2013, having its registered office at 202, Sigma Icon-1, Opp. Medilink Hospital, Nr. Shyamal Cross Road, Satellite, Ahmedabad, Gujarat, India 380015, governing your access to and use of the REOS Platform.

By accessing, downloading, installing, registering for, or using REOS in any manner, you agree to these Terms, the REOS Privacy Policy, the REOS Trust and Safety Policy, and any feature-specific rules, notices, or guidelines presented in the application or on our website (collectively, the "Agreement"). If you do not agree to any part of the Agreement, you must not access or use the Services.

This is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, and does not require any physical or digital signature.

2. Service Description

REOS is a multi-tenant, builder-branded community operating system for residential, commercial, and mixed-use properties. The Services may include, without limitation:

• Resident access and household management;
• Guard station workflows and visitor management;
• Worker tracking and access control;
• Maintenance billing records and REOS subscription billing records;
• Community posts, notices, events, polls, and announcements;
• Internal property listings;
• Builder-controlled banners and promotional content;
• Administrative tools for builders, committees, concierge, and super admins;
• Notifications via push, SMS, email, and in-app channels.

Features available to you depend on your role, your Tenant's configuration, and your subscription. We may add, modify, or remove features at our discretion.

3. Eligibility

To use REOS, you must:

• Be at least 18 years of age, or accessing through and under the supervision of a parent or legal guardian;
• Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872;
• Not be barred from receiving services under applicable law;
• Be a member, employee, resident, owner, tenant, guest, or authorized representative of a property that subscribes to REOS, or otherwise be authorized by such a property.

By using REOS, you represent and warrant that you meet these requirements.

4. Account Registration and Responsibility

You agree to:

1. Provide accurate, current, and complete information at registration and keep it updated;
2. Maintain the confidentiality of your login credentials and OTPs;
3. Be responsible for all activity that occurs under your account;
4. Notify us immediately at support@reoslabs.in of any unauthorized access or security breach;
5. Not share, sell, transfer, or sublicense your account or credentials.

We may refuse registration, suspend accounts, or reclaim usernames at our reasonable discretion.

5. Approval and Access

Some Users may require approval by a builder, committee, or designated administrator before full access is granted. Access may be modified, restricted, suspended, or revoked if:

• Your membership is not approved or is rescinded;
• Your role or association with the property changes or ends;
• Your account is misused or violates the Agreement;
• Your Tenant disables, downgrades, or terminates access;
• We detect fraud, abuse, security risk, or violation of law;
• Required by court order, regulatory authority, or applicable law.

6. Role-Based Access

Your access depends on your assigned role and Tenant. You may only use the features your role authorizes. You must not attempt to:

• Bypass access controls or authentication;
• Access another Tenant's, building's, society's, unit's, or User's information;
• Escalate privileges beyond what has been granted to you;
• Use REOS to access systems or data you are not authorized to access.

Any attempt to bypass tenant isolation or role-based access is a material breach of these Terms.

7. Tenant Boundaries

REOS is multi-tenant. Each Tenant operates within its own logical instance, and cross-Tenant access is prohibited. You acknowledge that:

• Your community's data is the responsibility of your Tenant (builder/society);
• Innodel Technologies Pvt. Ltd. acts as a Data Processor for community data on behalf of the Tenant, and as a Data Fiduciary for Platform-level data, as described in the Privacy Policy;
• You will not attempt to access, copy, or interfere with data belonging to other Tenants.

8. Visitor, Gate, and Worker Features

Visitor approvals, gate logs, and worker tracking exist for community security and operations. By using these features, you agree that:

• Visitor and worker data may be entered by guards or authorized staff;
• Gate logs may be stored for operational, security, and audit purposes;
• False, abusive, or fraudulent entries are strictly prohibited;
• Emergency entry features must be used only for genuine urgent situations;
• Misuse of these features may result in immediate suspension and may be reported to law-enforcement authorities.

9. Community Content

You may post, comment, vote, RSVP, list items, or otherwise contribute content ("User Content") only where your role permits. You must not submit User Content that:

• Is illegal, fraudulent, defamatory, threatening, obscene, hateful, harassing, discriminatory, or otherwise objectionable under Indian law;
• Infringes the intellectual property, privacy, publicity, or contractual rights of any person;
• Contains malware, viruses, or harmful code;
• Impersonates another person or misrepresents your affiliation;
• Spams, advertises without authorization, or solicits payments outside Platform-approved workflows;
• Violates Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We act as an "intermediary" under Section 79 of the Information Technology Act, 2000 with respect to User Content and reserve the right (but assume no obligation) to monitor, moderate, remove, restrict, or disable access to User Content, and to suspend offending accounts, at our sole discretion.

You grant Innodel Technologies Pvt. Ltd. a non-exclusive, royalty-free, worldwide, sublicensable license to host, store, reproduce, display, process, and transmit User Content solely as necessary to operate, secure, and improve the Services.

10. Billing, Subscriptions, and Payments

10.1 Subscription Billing. REOS subscription fees are payable by the Tenant in accordance with the commercial agreement entered with Innodel Technologies Pvt. Ltd.

10.2 Maintenance and Society Billing. REOS may record and present bills for community maintenance and other charges as configured by the Tenant.

10.3 No Card or Bank Data. REOS does not collect or store card numbers, CVV, PINs, or bank account credentials. REOS does not request card data inside the mobile application.

10.4 External Payment Processing. Where payment functionality is enabled, payments are processed outside the REOS application through the payment method or licensed payment service provider configured by the Tenant. The privacy and terms of that provider apply to such transactions.

10.5 Records. Payment records, receipts, and transaction references may be stored for accounting, audit, dispute resolution, and statutory compliance.

10.6 Taxes. All fees are exclusive of applicable taxes (GST and other indirect taxes), which will be charged additionally where applicable.

10.7 No Refunds. Except as expressly required by law or by your commercial agreement, fees paid for the Services are non-refundable.

11. Internal Listings and Banners

REOS may include internal property listings and builder-controlled promotional banners. These features:

• Are intended for the relevant community only;
• Do not constitute offers, guarantees, or endorsements by Innodel Technologies Pvt. Ltd.;
• Are not verified for accuracy, availability, suitability, or legal compliance;
• Are provided "as is" and require Users to verify all material facts independently before entering any transaction.

Innodel Technologies Pvt. Ltd. is not a party to any transaction between Users or between Users and Tenants arising out of listings, banners, or community posts.

12. Availability and Modifications

We may, at any time and without prior notice:

• Modify, suspend, or discontinue any feature or portion of the Services;
• Limit feature availability based on geography, device, network, or User role;
• Perform scheduled or emergency maintenance;
• Update the application and require minimum software/OS versions.

We will use commercially reasonable efforts to provide notice of material changes that affect User experience.

13. Prohibited Conduct

You must not, directly or indirectly:

1. Bypass authentication, authorization, or rate-limiting mechanisms;
2. Scrape, copy, harvest, exfiltrate, or mirror data;
3. Reverse engineer, decompile, or disassemble the Platform, except as expressly permitted by law;
4. Spam other Users or abuse notification systems;
5. Upload malicious code, viruses, ransomware, or harmful files;
6. Impersonate guards, admins, residents, builders, staff, or any other person;
7. Misuse emergency, security, or safety features;
8. Manipulate bookings, approvals, polls, ratings, or billing records;
9. Harass, stalk, threaten, discriminate against, or defraud any person;
10. Use the Services to violate any law, regulation, or third-party right;
11. Use any automated means (bots, crawlers, scripts) to access the Services without our prior written permission;
12. Circumvent or attempt to circumvent any Platform restriction.

Violations may result in immediate suspension or termination and may be reported to law-enforcement authorities.

14. Mobile Application Use

When using the REOS mobile application, you agree to:

• Comply with the terms of the relevant app store (Apple App Store or Google Play Store);
• Grant only those device permissions necessary for the features you use (such as notifications, camera for visitor photos, storage for uploads);
• Keep the application updated to receive security patches;
• Not modify, tamper with, or repackage the application.

Push notification tokens, device identifiers, and crash data may be collected as described in the Privacy Policy.

15. Intellectual Property

All rights, title, and interest in and to the Platform, including its software, source code, design, layout, branding, trademarks, logos, content, documentation, and underlying technology, are and remain the exclusive property of Innodel Technologies Pvt. Ltd. or its licensors, protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and applicable international laws.

You receive a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely as authorized under these Terms. No other rights are granted, expressly or by implication.

The marks "REOS", the REOS logo, and any associated brand elements are trademarks of Innodel Technologies Pvt. Ltd. Tenant-specific branding presented within REOS belongs to the relevant Tenant.

16. Privacy

Your use of REOS is also governed by the REOS Privacy Policy and the REOS Trust and Safety Policy, each of which is incorporated into these Terms by reference. If you do not agree with either, you must not use the Services.

17. Suspension and Termination

We may suspend, restrict, or terminate your access at any time, with or without notice, if:

• You violate the Agreement;
• You pose a security risk to the Platform, other Users, or the community;
• Your Tenant ceases to subscribe to REOS or removes you from the Tenant;
• Required by law, court order, or regulatory authority;
• You use the Services unlawfully or for fraudulent purposes;
• Your account remains inactive for an extended period.

Upon termination, your right to access the Services ends immediately, and provisions that by their nature should survive will survive. Data handling will follow the retention schedule described in the Privacy Policy.

18. Disclaimers

To the maximum extent permitted by law:

• The Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and title.
• We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• We do not warrant the accuracy, completeness, or reliability of User Content, listings, banners, or community-generated information.
• We do not endorse and are not responsible for the acts or omissions of Users, Tenants, builders, guards, committees, or third-party service providers.
• Reliance on any information obtained through REOS is at your sole risk.

19. Limitation of Liability

To the maximum extent permitted by law:

19.1 In no event shall Innodel Technologies Pvt. Ltd., its directors, officers, employees, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, data, business opportunity, or other intangible losses, arising out of or related to the Services, even if advised of the possibility of such damages.

19.2 The aggregate liability of Innodel Technologies Pvt. Ltd. arising out of or related to the Agreement and the Services, from all causes of action and under all theories of liability, is limited to the greater of (a) the amounts actually paid by you to Innodel Technologies Pvt. Ltd. for the Services in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) INR 5,000.

19.3 The limitations in this Section apply to the fullest extent permitted by law and reflect a reasonable allocation of risk between the parties.

20. Indemnity

You agree to defend, indemnify, and hold harmless Innodel Technologies Pvt. Ltd. and its directors, officers, employees, affiliates, agents, and licensors from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your access to or use of the Services;
• Your User Content;
• Your violation of the Agreement;
• Your violation of any law or any third-party right (including privacy, publicity, or intellectual property rights);
• Any dispute between you and another User, Tenant, or third party.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

21. Force Majeure

Innodel Technologies Pvt. Ltd. shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil disturbance, governmental action, labor disputes, internet or telecommunications failures, power failures, or third-party service provider failures.

22. Governing Law and Dispute Resolution

22.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles.

22.2 Arbitration. Any dispute, controversy, or claim arising out of or relating to the Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996, as amended.

• The arbitration shall be conducted by a sole arbitrator appointed by Innodel Technologies Pvt. Ltd.
• The seat and venue of arbitration shall be Ahmedabad, Gujarat, India.
• The language of arbitration shall be English.
• The award shall be final and binding on the parties.

22.3 Jurisdiction. Subject to Clause 22.2, the courts at Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any matter not subject to arbitration or for the purpose of interim, injunctive, or enforcement relief.

23. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the Platform or by email and update the Effective Date. Your continued use of the Services after such changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

24. General Provisions

24.1 Entire Agreement. The Agreement (these Terms, the Privacy Policy, the Trust and Safety Policy, and any feature-specific rules) constitutes the entire agreement between you and us with respect to the Services and supersedes all prior or contemporaneous understandings.

24.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24.3 Waiver. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

24.4 Assignment. You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign the Agreement freely, including in connection with a merger, acquisition, or sale of assets.

24.5 No Agency. No agency, partnership, joint venture, employment, or franchise relationship is created by the Agreement.

24.6 Headings. Headings are for convenience only and do not affect interpretation.

24.7 Notices. Notices to you may be delivered by in-app message, email, push notification, or by posting on the Platform. Notices to us must be sent to info@reoslabs.in with a copy by registered post to our registered address.

24.8 Survival. Sections that by their nature should survive termination shall survive.

25. Grievance Officer and Contact

For any questions, complaints, or grievances regarding these Terms or the Services:

Complaints will be acknowledged within 24 hours and resolved within 15 days in accordance with applicable law.